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What is Experience
Personal Experience comprises the responses that people
feel, think, express and otherwise endure
when they encounter and interact with nature, artifacts and each other.
Individual differences influence Personal Experience.
calm
satisfaction
pleasure
trust
familiarity
clarity
anxiety
frustration
pain
doubt
foreignness
confusion
Personal Experience also comprises the knowledge and associations learned from those encounters and interactions.
Past experiences condition future Personal Experiences.
Personal Experiences occur while engaged in activities.
amusement
entertainment
dinner with friends
work
air travel
road travel
What is Experience Design
Experience Designers conceive and design artifacts, environments and relationships that produce positive experiences and outcomes across a range of cultural, business, and everyday contexts-of-use.
To do that, Experience Designers include human capabilities, limitations and characteristics as factors in the design process such that the design:
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invokes desired user experiences
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enables intended performance and outcomes
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is well suited across the range of intended contexts-of-use
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has utility for all stakeholders
Human Factors include, among others:
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human performance and reliability
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attentional demands and workload
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cognitive bias
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stress and fatigue
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motivations and goals
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accessibility considerations
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individual differences
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expertise and skills
Outcomes refer to the success or failure to perform desired activities and satisfy goals.
Factors such as probability of success and perceived fairness also impact experiences.
Contexts-of-use comprise specific spatial, temporal, environmental and other situational variables within general social, cultural and functional scenarios.
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