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Work History

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2010 - 2018

UX Researcher and Designer, CIO Design, Contractor

Performed full-range of User-Centered Analysis, Design and Test methods within a Design Thinking Methodology and Agile Process

  • UX Research and Design Lead on multiple enterprise-level applications.

  • Focal point for global business applications

  • Statistics and metrics resource

  • Newsletter coordinator

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Wireless Agents, LLC

2002 - Present

Founding Partner, Inventor

Perform Intellectual Property Development and Management Activities

  • Location Awareness

  • Contextual Content Delivery

  • Adaptive Awareness User Experience

  • Relationship Network

  • Personalized Behavioral Learning

  • Engagement and Loyalty

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BMK Consultants, LLC

2002 - 2009

Founding Partner, UX Consultant

Performed New Product

​

  • Strategy

  • Research 

  • Design 

  • Prototyping

Multi-channel Desktop Video Communication

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Patent Claims Analysis Tool

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2007 - 2008

Human Factors Specialist

Co-created an Auto-Guided Invoice Process System

  • Computational process model

  • Early Prototypes

Developed concept and design for a

Call Context Awareness System

Created an Early Concept Model and Prototypes for the system

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2006 - 2007

Consultant: User Experience Research and Design

Designed a New Administrator Experience for

OnDemand Virtual Desktop System

  • Activity Models

  • Goal-Direction Interaction Paradigm

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1999 -2001

Co-founder and Human Factors Director

Co-invented a revolutionary handheld awareness / communication device and network.

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1991-1993; 1995 - 1999

Human Factors Design Lead, Contractor 

Serviceability Software Systems:

Designed new user experience for service, maintenance and administrative users to serve Tandem / Compaq NonStop High-Availability systems.

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Human Performance Measurement

1994-1995

Program Manager and Principal Investigator for Air Force contract to design and develop real-time sensing technology for a virtual / augmented reality simulation system.

Principal Investigator

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Human Performance Institute

University of Texas at Arlington

1992-1994

Faculty / Research Assoc.

Taught graduate-level course: 

Human Factors of Agile Manufacturing Systems

Research areas:

  • Human-performance models for Human-Computer Interaction

  • Modeling visual information processing performance

  • Workload analysis for distributed telerobotic systems

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1983-1991

Senior Engineering Specialist

  • Deputy Program Manager and Technical Lead: Air Force's Intelligent Pilot Decision-Aiding Contract

  • Principle Investigator and Technical Lead for numerous advanced pilot decision-aiding systems using artificial intelligence and cockpit automation.

  • Cofounded an A.I. research and test lab

  • Planned and oversaw flight tests for pilot visibility during concept phase for the National Aerospace Plane. 

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